DJI Care Refresh – Frequently Asked Questions
Everything you need to know about DJI Care Refresh, including coverage, purchasing requirements, renewal options and international service availability.
Frequently Asked Questions
DJI Care Refresh is an official DJI protection plan designed to provide additional peace of mind and convenient replacement services for eligible DJI products.
1. What is DJI Care Refresh?
DJI Care Refresh is an after-sales service plan launched by DJI, which provides efficient, flexible and optional accidental damage protection solutions, allowing you to enjoy your DJI product with greater peace of mind.
DJI Care Refresh offers different service plans depending on the product model and your needs. These plans provide replacement services for eligible accidental damage incidents during the coverage period.
For complete information about coverage and applicable conditions, please refer to the DJI Care Refresh Terms of Service.
| Service | Supported Product | 1-Year Plan | 2-Year Plan |
|---|---|---|---|
| Product Replacement If damage or a flyaway scenario occurs to the product during normal use or from an accident, after completing the replacement service process, you can obtain a functional product from DJI. * Including paying an additional replacement fee; please click here to see the replacement fee. | For damage: All models For flyaway, please click here to see the detail. | Two replacements in one year * Usable once for flyaway | Four replacements in two years * Usable twice for flyaway |
| Official Warranty Free repair service is provided by DJI if the covered parts are malfunctioning due to non-user error while DJI Care Refresh is within the validity period. Please refer to the Terms of Service for specific coverage parts. | All models | Covered parts are eligible for official warranty when 1-Year Plan is within the validity period. | Covered parts are eligible for official warranty when 2-Year Plan is within the validity period. |
| Exclusive Repair Discounts If the main products or accessories are damaged during normal use or due to accidents, both the product and the accessories sent along for repairing are entitled to exclusive discounts within a certain quota. | DJI Mavic 3, DJI Mavic 3 Cine | Twice a year | Three times in two years |
| Factory Maintenance DJI repair services offer factory maintenance covering basic inspections, upgrades, calibrations, cleaning, and easily-worn part replacement to keep your aircraft in excellent condition. | DJI Mavic 3, DJI Mavic 3 Cine | Once a year | Twice in two years |
* Rewards for Safe Use: If your DJI product has not used a replacement service during the validity period of the first DJI Care Refresh plan purchased, you will receive an additional 1-year warranty after the current DJI Care Refresh plan expires.
Supported products: Osmo Action 4, DJI Mini 4K, DJI Air 3, DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine, DJI Action 2.
Note: During the transition between old and new packaging, the services printed on the product packaging may not reflect the latest benefits. After binding and activating the physical DJI Care Refresh card, you can enjoy the upgraded benefits. Please refer to the DJI official website for the most up-to-date content of benefits.
Please consult the official DJI FAQ for the latest information.
2. Under what conditions can I purchase DJI Care Refresh?
First Purchase
The service plan can be purchased if the product meets one of the following criteria
- The product is brand new and has not been activated.
- The product was activated within the eligible purchase period.
- The product meets the applicable DJI eligibility requirements.
If the product does not meet the above conditions, please apply for video verification or contact DJI Support to send the product back. DJI Care Refresh can be purchased within 72 hours of receiving the purchasing notice.
Visit DJI Care Refresh Video Verification for more information.
3. Where is DJI Care Refresh available?
At the moment, DJI Care Refresh is only available to customers in Canada, Macao, EU countries, the UK, Switzerland, Norway, Australia, Mexico, Japan, South Korea, Malaysia, Thailand, Philippines, Singapore, Mainland China, Hong Kong and Taiwan.
You can check whether DJI Care Refresh is available in your country on the DJI Online Store.To ensure that you can enjoy the services normally, DJI Care Refresh and the corresponding product must be purchased from the same country or region.
To check availability, visit the DJI Online Store and select your country or region.
4. How do I purchase DJI Care Refresh?
There are several ways to purchase DJI Care Refresh:
- Purchase DJI Care Refresh together with your DJI product through the DJI Online Store.
- Visit the DJI Online Store, select the appropriate DJI Care Refresh plan and enter your product serial number (SN) to check eligibility.
- Purchase an activation code from an authorized DJI retailer and follow the activation instructions.
For more information, visit the DJI Online Store.
5. Does DJI Care Refresh support international coverage?
Currently, DJI Care Refresh provides international coverage to Osmo 360 II, Osmo Pocket 4P, Osmo Mobile 8P, Osmo Pocket 4, DJI RS 5, Osmo Action 6，Osmo Mobile 8, Osmo Nano, Osmo 360, DJI RS 4 Mini, Osmo Mobile 7/7P, Osmo Action 5 Pro,DJI RS 4, DJI RS 4 Pro, Osmo Pocket 3, Osmo Action 4, DJI RS 3 Mini, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Action 2, DJI OM 4, DJI OM4 SE, DJI OM 5, DJI RS 2, DJI RSC 2, DJI RS 3, DJI RS 3 Pro and DJI Pocket 2.
For the supported products which purchased from DJI official stores or any other authorized channels with a valid proof of purchase, you can enjoy replacement and warranty services, as well as the extended warranty service included in a DJI Care Refresh (2-Year) plan, at any DJI official or authorized repair centers in a region where could provide DJI Care Refresh services once they confirmed your claim had met the service conditions. For more details, please contact DJI Support.
6. What are the account binding and remote controller binding requirements for DJI Care Refresh Flyaway Replacement?
To be eligible for DJI Care Refresh Flyaway Replacement, the aircraft must be bound to your DJI account and the remote controller must also be bound to the aircraft before the Flyaway incident occurs.
DJI Account Binding
This confirms that the aircraft is associated with the owner's DJI account.
Remote Controller Binding
This establishes the connection between the aircraft and its remote controller.
If a Flyaway incident occurs, the owner of the bound DJI account must use the bound remote controller to generate a Flyaway report and submit the service request.